Privacy Policy

Last updated: 1 January 2025 | Effective date: 1 January 2025

This Privacy Policy describes how RapidLobby Pty Ltd (ABN 12 345 678 901) ("RapidLobby", "we", "us" or "our"), operator of the website rapidlobby.pro, collects, uses, discloses and manages your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

RapidLobby Pty Ltd is an Australian company operating a social entertainment platform. Our registered address is Level 12, 1 Market Street, Sydney NSW 2000, Australia. You can contact our Privacy Officer at [email protected] or by calling +61 2 9000 1234.

2. What Information We Collect

We collect only the minimum personal information necessary to operate our platform and respond to your enquiries.

2.1 Information You Provide Voluntarily

• Newsletter subscription: Your email address, if you choose to subscribe to our newsletter.
• Contact form submissions: Your name, email address, and the content of your message.

2.2 Information Collected Automatically

• Log data: IP address, browser type, pages visited, time and date of visit, and referring URL.
• Cookies and similar technologies: Session cookies and preference cookies as described in our Cookie Policy.
• Device information: Device type, operating system, and screen resolution for optimising your experience.

2.3 Information We Do NOT Collect

We do not collect financial information, payment card details, government-issued identification, or sensitive personal information as defined under the Privacy Act 1988. Our games do not involve real money and we do not process any financial transactions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and maintain the rapidlobby.pro website and its games;
• To respond to your enquiries and support requests;
• To send you newsletters and updates about our platform (only if you have subscribed);
• To analyse website usage and improve our services;
• To comply with our legal obligations under Australian law;
• To detect and prevent fraudulent or abusive activity.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: Where you have given us explicit consent (e.g., newsletter subscription, contact form).
• Legitimate interests: For website analytics and security monitoring, where our interests do not override your rights.
• Legal obligation: Where processing is required to comply with applicable Australian law.

5. Cookies

We use cookies to improve your browsing experience and remember your preferences (such as age verification confirmation). For full details, please read our Cookie Policy. You can manage cookie preferences through your browser settings.

6. Disclosure of Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party service providers who assist us in operating our website (e.g., hosting providers), subject to strict confidentiality obligations.
• Legal requirements: Where required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred to the successor entity.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form data is retained for up to 24 months for record-keeping purposes.

9. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs.

To exercise any of these rights, please contact our Privacy Officer at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Gambling Help Online, Lifeline). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Children's Privacy

RapidLobby is strictly for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Officer, RapidLobby Pty Ltd
• Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Email: [email protected]
• Phone: +61 2 9000 1234